GENERAL TRAVELLING CONDITIONS ON BOARD
OF THE BUS

Every passenger must respect the following conditions in order to assure a safe and regular service:
Getting on and off Getting on and off
It is possible to get on and off the bus only at the authorized bus stops throughout the journey and when the bus is stationary. The passenger must notify the driver if a specific bus stop is required in order to stop at the requested bus stop. The passenger must stand at the appropriate bus stop for the destination and to get off the bus must request this to the driver.
If all the seats are occupied on the bus, further passenger are not permitted to travel.
Tickets Tickets
Before travelling on the bus, passengers must have a valid ticket. Tickets are sold by the authorized ticket-counters and by the drivers. The ticket must be validated when getting on the bus. If the ticket machine is out of order, passengers must inform the driver and present the ticket to the driver. If the passengers has a seasonal-ticket this must be presented to the driver when getting on the bus.
Seasonal-tickets are valid only when presented with an identification card which number must be transcribed on the seasonal-ticket.
Tickets must be kept throughout the journey complete and untampered. Tickets are reliable documents.
Once the ticket is purchased, no refund is permitted. Tickets are not-transferable. Tickets must be presented to our companys personnel upon request. Refunds are forbidden by the company if the journey is interrupted due to circumstances beyond our control or delates caused for any reason.
Children's transportation Children's transportation
Children under 2 years of age are permitted to travel without the purchase of a ticket. Children between two years and eleven years old of age pay half fare. Children that have not purchased a ticket have no right to occupy a seat, therefore are permitted to travel on the seat with the accompanist.
Pet transportation Pet transportation
Small sized pets can be carried and must be provided with a service of protection such as muzzles, leads, cages etc. Small sized pets are not permitted to occupy a seat, to dirty, cause damage to the bus or harm the passengers. If any of these situations occur, the passenger is responsible for the payment of the damage caused. For every kind of pet, the owners have to purchase a half fare ticket. Dogs for blind people can travel without ticket and protection such as muzzles.
Baggage transportation Baggage transportation
Transportation of 1 baggage (maximum 20 kg), 1 hand-luggage (to put in luggages van and not on board if it measures 55x40x20 cm) and eventually 1 stroller for person (included personal bag or personal pc bag) is included in the ticket fare. For each sporting equipment or for equipment bigger than allowed, passengers have to buy a reduced ticket (5 euros). We suggest you to bring on board objects of value like camera, pc or money, in order to avoid unpleasant inconveniences. In case of loss or damage, caused by the carrier, art. 2 of the law 8,22,1985 n. 450, will be applied, which rules the refund in € 6.20 per kilos up to a maximum of € 103.29 for each baggage. The loss or damage must be denounced immediately to the personnel when dropping the baggage/baggages off from the bus. In the opposite case, the carrier declines
Regulation Regulation
It is forbidden for passengers to:
a) smoke (law n 584/75) and to be of hinderence;
b) To occupy more than one seat and stand in the corridor or near the doors during the journey;
c) To trade advertising without the Companys consent;
d) to dirty, damage or tamper parts of the bus or its equipment;
e) to be under the influence of alchol, drugs whilst travelling on the bus;
f) use the emergency control to regulate the opening of the doors under false alarm;
Passengers must respect warnings and orders issued by the Companys personnel in order to assure a safe and regular service.
Passengers must remain seated throughout the journey untill the bus is stationary. Passengers must occupy the seats available.
The Company declines all responsibility in the case of accidents occured to passengers who do not obbey the instructions correctly.
Timetables and connections Timetables and connections
Schedules may be varified during the period of validity. Notices stating changes will be placed at the bus stops and at the ticket-counters. Refund requests are approved only in case of Company delays (or delays that Company doesnt announce in advance) that involve serious and shown damages to the client.
Particularly:
a) in case of not effected or interrupted service for a long time (more than half an hour), 2 tickets one way or return will be refund.
b) in case of use of taxi, with regular receipt, 5 tickets one way or return will be refund.
In case of traffic in motorway, the driver can effect an alternative run.
Violations and sanctions Violations and sanctions
Passengers without valid tickets are subject to the payment of administrative sanctions fixed by provincial laws.
Passengers who do not respect the regulations above are not permitted to get on the bus or may be asked to get off before the end of the journey by Companys personnel as well as being subjected to penal actions.
Bagagge lost and found Bagagge lost and found
Lost and found property will be taken to the Autoservizi Locatelli/Air Pullman A.T.I.s administrative office, via Furietti n. 17, 24.126 Bergamo (Italy), e_mail: info@orioshuttle.com , T.: +39.035.319366, Fax: +39.035.320202
Lost and found property can be collected from Monday to Friday from 08.30 to 12.30 and from 14.30 to 18.30.
Complaints Complaints
It is forbidden for passengers to:
a) smoke (law n 584/75) and to be of hinderence;
b) To occupy more than one seat and stand in the corridor or near the doors during the journey;
c) To trade advertising without the Companys consent;
d) to dirty, damage or tamper parts of the bus or its equipment;
e) to be under the influence of alchol, drugs whilst travelling on the bus;
f) use the emergency control to regulate the opening of the doors under false alarm;
Passengers must respect warnings and orders issued by the Companys personnel in order to assure a safe and regular service.
Passengers must remain seated throughout the journey untill the bus is stationary. Passengers must occupy the seats available.
The Company declines all responsibility in the case of accidents occured to passengers who do not obbey the instructions correctly.
Timetables and connections Timetables and connections
Schedules may be varified during the period of validity. Notices stating changes will be placed at the bus stops and at the ticket-counters. Refund requests are approved only in case of Company delays (or delays that Company doesnt announce in advance) that involve serious and shown damages to the client. Particularly:
a) in case of not effected or interrupted service for a long time (more than half an hour), 2 tickets one way or return will be refund.
b) in case of use of taxi, with regular receipt, 5 tickets one way or return will be refund.
In case of traffic in motorway, the driver can effect an alternative run.
Service's suspension Service's suspension
The service can be subject to alteration on Christmas Day.

Note: This regulation is issued in respect to provincial laws.

Cogvia REV 2 november 2010 DIREZIONE GENERALE